Posted by Stan Garfield on 9/20/2018

Offering one-on-one support is a very personal and individualized approach to KM communications. Build a team of people who provide support to users by phone, email, chat, enterprise social network (ESN), and screen sharing.

It is a worthwhile goal to create a k...

Posted by Stan Garfield on 9/6/2018

In order for users to adopt and continually leverage your KM program, you must make it easy for them to access people, process, and technology components. This includes providing an intranet, portal site, or mobile app with obvious links to the available resourc...

Q: There is interest in establishing a Bay Area KM interest group. I attended one of these a year ago and it didn’t go anywhere. We had 4-5 people show up, the majority of which were consultants who were all trying to pitch the one poor soul who was a new KM manager for a company. Not a very prod...